Customer Testimonials

Here's the thing...if u take a vehicle in on a trade and then try to resell it to the general public! U might want to make certain that, that or any vehicle is fit for the road! I wont say anymore! But u ppl I delt with know what im talking about!.😳 Then to sit there and tell me that my vehicle is worthless! Come on Derrick Dodge! Shame shame!! Buyers be aware!!

Derrick derrick derrick!!!!

Worst dealership i ever worked with complete joke Makes sense now why their ratings are the lowest of the dodge dealers in edmonton Been over a week now since i wait for feedback on vechile finance Then they dont reply to email When you call them calls dont go through and as you cant go through to sales i tried talking to finance team and calls dont go through aswell then i leave voicenotes for callback and they never call back and secretary have got the worst attitude,she hung up on my calls twice on purpose as she seems annoyed taking calls Beyond pathetic Will never even think of doing business with this branch again Way better dealerships in edmonton Anybody that try to buy a vechile from this branch should think twice Other customer reported similar experience on google reviews

If I could give this place zero stars, I would. Extremely disappointed with my experience here. I brought a 2012 ram pick up here because it was struggling to start. This was diagnosed as an oil sensor and after paying $700 We drove it away, and it subsequently broke down the next day. We towed the vehicle back to the shop. Nobody had the courtesy to call or inform what was going on. They sent a link to an e-bill That was $4000. After a bunch roundabout with their service department, the eventually agreed to do the work for $2000 and claimed that they were doing it for cost and that was the best that they could do. Given their poor communication and misdiagnosis on the last round of work, I decided to get the truck to another shop. The truck was diagnosed with A failing starter and also required a relay That went to the tippum. After four months of having this truck off of the road due to Derek Dodge’s incompetence and misdiagnosis, the truck is now back on the road operating fine. The bill totalled $950. I Do not recommend Derek Dodge service department as they are either grossly incompetent or purposely misdiagnosing vehicle vehicles Either way you slice it This was handled very poorly on their part and I had to take it to best way tire in order to get this issue dealt with.

Not interested in selling vehicles. A dealership that doesn't return messages...poor customers service 😒

I had to make this review since a personnel asked me too.

Purchased a used car a few weeks ago which started off as a great experience but went quickly downhill after the sale. After driving it off the lot I noticed the replacement windshield they put it was heavily distorted. (Attaching video of the distortion- it literally made me sick to drive and hurt my eyes) I went back the next day to ask for a replacement and proceeded to get gaslit by some manager- I don’t remember his name, saying he could “barely” see anything and said it was up to the glass people to decide and that he doesn’t think they’ll replace it. It was like pulling teeth to get them to set up an appointment to replace the windshield. Which they finally did, and when I went to the glass people they were so easy. They saw the distortion instantly and agreed it needed to be replaced under warranty. Just like the other reviews say, the customer service drops instantly after the sale. Went through so much unnecessary stress over those few days - which in the end was solved so easily. 2 stars because at least the car is good now

We deal with Austin the sales rep super nice guy and all the staff was really nice help us to get into the truck very easy going staff 10/10 everything 100% recommended top dawgs in business for a reason 😉

ZERO STARS if I could. One of the worst dealership experiences I have had — both Service and Sales. I brought my vehicle in because of ongoing harsh shifting, noticeable jerking/push-pull during gear changes and downshifts, and a physical jolt/noise that can be felt while driving. The Service Department kept telling me there were no codes and that the vehicle was driving “normal.” I repeatedly explained that a computer scan does not necessarily rule out a mechanical problem and asked them to physically inspect the transmission, drivetrain, mounts, and related components. I even told them they could keep the vehicle an extra day if needed because I wanted it properly diagnosed instead of having to keep bringing it back. After all of this, I was basically told to take the vehicle to another dealership. That is extremely disappointing customer service. My experience with the Sales Department has also been terrible. When they wanted the business, communication was easy. Now I am trying to contact them and my phone calls are not even being answered. I am also dealing with significant negative equity on this vehicle, which makes this entire experience even more frustrating. Once the sale is completed, it feels like the level of customer care completely changes. I purchased from a dealership expecting professional after-sales support, especially when experiencing concerns with the vehicle. Instead, I have spent my time repeatedly explaining the same problem, making dealership visits, and trying to get someone to take the concern seriously. Based on my experience, I cannot recommend this dealership. Extremely poor communication, disappointing after-sales support, and an unacceptable overall customer experience.

This is honestly one of the worst dealerships I’ve ever been to. The dealership itself feels very rundown, and the customer service is extremely disappointing. Nobody even greets you when you walk through the door, which immediately makes you feel unwelcome. They promote themselves as being one of the best dealerships in Edmonton, but unfortunately, the experience does not reflect that at all. If you’re going to advertise that you’re the best, the customer service and overall experience should actually show it. I’d recommend going to a different dealership! Don’t waste time here

This is the most unpleasant purchase of a vehicle I have ever had. I purchased my new 2026 Grand Caravan with extended warranty. Within days of the purchase I had second thoughts about the purchase of the extended warranty and requested a full refund for $6426. In about a week David (Finance Manager) finally got back to me and told me he cancelled the warranty and the refund would be put against my loan. It's been almost 3 months now and I still haven't got my money back! After a couple months of me inquiring with a couple emails about the process, David has stopped communicating with me. This is very unprofessional. I have now contacted FCA and an agent there said they would look into the matter. It's been over a week now and still waiting for results. It's amazing how they can take your money instantly, but to get your money back......

Bought my brand new Rebel, i must say what a customer service, i will always recommend Anish and Derrick Dodge . Must visit these guys if you are in the market for the vehicle.

Anish Vyas. 2 for 2. No notes. This gentlemen and the cast of the “new” Derrick Dodge made my experience smooth and memorable. I’m a happy customer.

My previous experiences at other dealerships left me hesitant to go through the car buying process again. Last time I purchased a vehicle, I walked away feeling pressured and like the whole process was designed to wear me down. Anish immediately helped ease those hesitations with his sense of humour and patience. At no point did we feel overly pressured, and were able to leave feeling like we got a fair deal. Anish even helped me get the small win I was looking for which was very much appreciated. Once the deal was done, Andrew continued that experience. He treated us like people rather than just another transaction. He took the time to walk us through everything, and made sure we understood the process along the way. We never felt rushed or like we were just being moved on to the next step. Thank you to Anish, Andrew, and the rest of the team at Derrick Dodge for bringing back some of the excitement that buying a new vehicle is supposed to have. Now we’re just looking forward to picking up the new vehicle!

An appointment was made to test drive a particular vehicle. The sales person (Moe), was told I had at least an hour and a half drive to their lot. I picked a time that he was not happy with so I arranged to drop everything and be there an hour earlier. I was 2/3's of the way there and received a call to say it was gone... already sold. Of course he pulled the old "I'm sure we have something else you'd like". I informed him that I was not interested in looking at anything else so he stated the car was being test driven at that time and not yet sold. Then he called back to ask what price I was willing to pay since the "interested party" wanted to pay much less than the asking price. I said I was going to purchase the car at the listed auto Guru price as long as it drove like he said it did. He assured me it drives very well and I'd be happy with it so I said to consider it sold. I had missed my turn to their location due to the phone call and had to stop desperately to use the washroom. I sent Moe a message informing him.ofnthis but assuring that I was coming. When I found a washroom and was on my way, I again messaged that I would be there in minutes. I was again informed that it was sold. His attitude was flippant. I will NEVER visit or purchase from Derrick Dodge. If you go there be sure to have anyone other than Moe assist you.

​I recently purchased a brand new 2026 Ram 1500 from Derrick Dodge, and the purchase experience has been an absolute disaster. The moment paperwork was finalized and the vehicle was handed over, their customer care completely gone. We left the dealership without any documents, including the bill of sale. No explanations, no nothing. Management made explicit promises to follow up with me regarding several concerns, yet they failed to do so entirely. Making false promises, "don't worry we got you" "my manager and our general manager is involved" "I'll make sure everything gets handled for you and it's taken care of" Funny thing here is, while your car is in services, the loaner car that they let you borrow? Is in empty gas! Imagine? You are already frustrated and upset, then they will hand you a car to borrow with an empty gas? What kind of dealership is this? Instead of addressing their oversights professionally, they completely ignored the situation. When I tried contacting the dealership to resolve these issues, I was treated with arrogance and disrespect by their staff. No call backs, no updates as they promised. It is shamelessly clear that once everything is paid and done, they no longer care about customer satisfaction or basic accountability. Treating customers with such rudeness and neglect is completely unacceptable. Save yourself the headache, disrespect, and terrible post-sale treatment, take your hard-earned money to a dealership that actually values its clients! Do not trust this company!

Definitely a good experience here very nice and friendly people. I would definitely come back here for my next truck again.

I had great customer service and any questions or concerns were promptly answered.