Customer Testimonials

An appointment was made to test drive a particular vehicle. The sales person (Moe), was told I had at least an hour and a half drive to their lot. I picked a time that he was not happy with so I arranged to drop everything and be there an hour earlier. I was 2/3's of the way there and received a call to say it was gone... already sold. Of course he pulled the old "I'm sure we have something else you'd like". I informed him that I was not interested in looking at anything else so he stated the car was being test driven at that time and not yet sold. Then he called back to ask what price I was willing to pay since the "interested party" wanted to pay much less than the asking price. I said I was going to purchase the car at the listed auto Guru price as long as it drove like he said it did. He assured me it drives very well and I'd be happy with it so I said to consider it sold. I had missed my turn to their location due to the phone call and had to stop desperately to use the washroom. I sent Moe a message informing him.ofnthis but assuring that I was coming. When I found a washroom and was on my way, I again messaged that I would be there in minutes. I was again informed that it was sold. His attitude was flippant. I will NEVER visit or purchase from Derrick Dodge. If you go there be sure to have anyone other than Moe assist you.

​I recently purchased a brand new 2026 Ram 1500 from Derrick Dodge, and the purchase experience has been an absolute disaster. The moment paperwork was finalized and the vehicle was handed over, their customer care completely gone. We left the dealership without any documents, including the bill of sale. No explanations, no nothing. Management made explicit promises to follow up with me regarding several concerns, yet they failed to do so entirely. Making false promises, "don't worry we got you" "my manager and our general manager is involved" "I'll make sure everything gets handled for you and it's taken care of" Funny thing here is, while your car is in services, the loaner car that they let you borrow? Is in empty gas! Imagine? You are already frustrated and upset, then they will hand you a car to borrow with an empty gas? What kind of dealership is this? Instead of addressing their oversights professionally, they completely ignored the situation. When I tried contacting the dealership to resolve these issues, I was treated with arrogance and disrespect by their staff. No call backs, no updates as they promised. It is shamelessly clear that once everything is paid and done, they no longer care about customer satisfaction or basic accountability. Treating customers with such rudeness and neglect is completely unacceptable. Save yourself the headache, disrespect, and terrible post-sale treatment, take your hard-earned money to a dealership that actually values its clients! Do not trust this company!

Definitely a good experience here very nice and friendly people. I would definitely come back here for my next truck again.

I had great customer service and any questions or concerns were promptly answered.

Exceptional service zade was great to work with thank you 🙏

Mo is very helpful and supportive. He always provides good advice and great service to me. A really good job, Mo! Happy to work with him!

There service department is a lost cause

Thank to Jenna and the team for helping us find a vehicle. We are super pleased with our purchase. We will recommend friends and family!

I was looking at a used vehicle that was well under my budget, but the manager completely torpedoed the deal by low-balling my trade-in by several thousand dollars compared to every other quote I got and not really willing to budge on price. When he tried to claim we were 'too far apart,' I agreed and told him I'd just take my business to a dealership that actually valued my trade. Instead of trying to meet in the middle, they showed minimal effort which says a lot about how they do business. When a dealership starts a relationship with high-pressure tactics and treats you like an idiot, it's a massive red flag. Ended up going elsewhere and grabbed a 2026 Buick Envision Avenir instead and we moved my wife into a 2026 GMC Terrain at the same time. It wasn't what I originally set out to buy, but the dealership actually treated me like a human being and kept it down to earth. I would recommend taking your business elsewhere. I noticed the vehicle I was previously interested in is a couple thousand dollars less than I was even offering a week and a half later. Funny how that works. 😉

I had my fuel pump replaced the work was done properly and ahead of schedule. Elizabeth Kennedy was very knowledgeable and professional.

Was in market for a Hemi Rebel and was shopping around for the best deal. I have worked in the industry so when it comes to buying cars for myself I ask for too much and Michal was the guy who got it done. Definitely love the process, super easy and no games. 10\10

The only debt I have to pay is my gratitude to Dan, Mo & the rest of the Derrick Dodge team. Thank you all for your hospitality and ensuring a seamless transition into a vehicle I’ve always wanted!

Blown away! Mo, Dan and Andrew were unreal. Happy for my new Compass

Honestly, this has been one of the worst dealership experiences I've ever had. There are so many dealerships in Edmonton, and out of all of them, this one has easily been the most frustrating. My biggest issue is with Ken, the service manager. I have never dealt with someone in a management position who seems to know so little about what they're doing. He'll stand there, be nice to your face, make it seem like he's listening and that he's going to help, and then the second you leave, it's like you don't even exist. Getting a straight answer or any kind of follow-up from him is almost impossible. And usually he doesn't know what he is talking about, so he invites his senior technition storm or Thunder, whatever his name is, and he does most of the talking because he knows the vehicles pretty well, while Ken sits there and listens. I'm honestly beyond frustrated with how this whole situation was handled. If you're the service manager, you should actually know what's going on in your own department and, more importantly, you should follow through when you tell a customer you're going to do something. Being nice for five minutes doesn't make up for terrible communication and zero follow-through. I even tried going above him and speaking with the GM, Sam. I sat in the showroom for 30 minutes waiting to talk to him. People were going in and out of his office the entire time, and he couldn't even come out to speak with me. Seriously? That's how you treat a customer who is already frustrated and trying to get a problem resolved? And the sales guys are all having a powwow in the offices and are very loud and obnoxious. I actually feel bad for Elizabeth (Liz) Kennedy because she's been there for years and seems to be one of the people who actually cares. She shouldn't have to deal with this kind of management. They keep advertising themselves as “The New Derrick Dodge,” but honestly, it still feels like the same old Derrick Dodge to me. Management needs to make some serious changes because the way customers are being treated is ridiculous. Until that happens, I personally would not recommend coming here, especially if you're going to be dealing with Ken and the current service management. I've never been this frustrated with a dealership, and after this experience, I'll be taking my business somewhere else. It shouldn't take some stupid Google review to feel "heard". Very very disappointed; hopefully head office will do something.

Anish is an excellent salesman! I visit3d several dealerships and he didn't make me feel pressured.

Mo was amazing to deal with, love my 2014 Jeep! He went above and beyond to make my first car purchase through a dealer incredible. Can't say enough good things, would definitely purchase my next car from him!

Dan Anderson is the best to work with! Highly recommend

Great experience buying a car here. Dan & Julio made the process super easy and comfortable. Would highly recommend!

Best dodge dealership in the city!

We purchased our vehicle here for close to $90K, but after the purchase, our experience with the service department has been extremely disappointing. A part our vehicle needs has been on order for over two months. During that time, they called, messaged, and emailed us saying the part had arrived and booked us an appointment. We cancelled a weekend camping trip to make it, dropped the car off. Shortly after, they called to say they'd made a mistake and didn't actually have the part after all. Two months later, we're still waiting, still driving the vehicle in what we consider unsafe condition, and left wondering if that part was given to another customer instead. On top of this, we were charged $627 due to incorrect information given by their staff. When we called to sort it out, we learned there is no actual customer care line, only Sales, Service, and Parts. We were told a manager would call us back as the manager is in very important meeting, but no one did, and today call ended with the representative hanging up mid-conversation. We have another appointment booked for tomorrow to try again for that part we are waiting for two months, I'll update this review depending on whether we actually receive it this time and whether it's installed properly. I am so worry about our saftey!

My Wife & I did a LOT of shopping before deciding to buy from Paul Buttrey - Product Specialist at Derrick Dodge. Paul was pleasant, patient, knowledgeable & professional. *Enjoyed the experience...& highly recommend Paul.

THANK YOU! The new ownership has completely changed this dealership for the better. Michal, Dave & Dan - and the other staff were so nice and accommodating. They had hustle and pep in their step which seems hard to come by nowadays. Michal was AMAZING, respectful and got me the number I wanted. He is a great young man with a great future. I will totally come back to deal with these guys and I will send everyone I know there to purchase a car. Thank you again.

Michal was great