Customer Testimonials
At Derrick Dodge Chrysler Jeep Ram in Edmonton, Alberta, we value our customers’ feedback. Read our customer testimonials to discover why we’re a trusted choice for your automotive needs. If you’ve had a positive experience with us, we invite you to leave a review and share your story. Your feedback helps us continue to provide exceptional service to our community.
Response from the owner:Hello Taylor,
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
Response from the owner:Thank you for taking the time to leave us a 5 star review, Gurprit! We appreciate you choosing Derrick Chrysler Dodge Jeep Ram Fiat for your vehicle's needs, and we look forward to welcoming you again in the future!
After their done, they do not even care..
Ubtil now still waiting for the response.
Ubtil now still waiting for the response.
Response from the owner:Hello Kate,
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
Do not buy a vehicle from here, unless you go over every part before you leave the lot! I know it is part the buyers fault if they don't check something but really to not support a car that you sell by fixing a part that was broken from the beginning is very sad. I will be telling all my family and friends in the area to stay away from here. Sorry I had to give 1 star or it wouldn't post sad day
Response from the owner:Thank you for taking the time to share your experience Sharon. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
We look forward to speaking with you.
Response from the owner:Thank you for taking the time to share your experience Geraldine. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
We look forward to speaking with you.
Great service! Great deal!!
Delivered to the Yukon for me!
Will definitely be back in the future for future deals!
Delivered to the Yukon for me!
Will definitely be back in the future for future deals!
Response from the owner:Hi Kyrie, thank you so much for the fantastic 5-star review! We are thrilled to hear that you enjoyed our service and got a great deal. Making a delivery all the way to the Yukon was an absolute pleasure for our team. We truly appreciate your business and look forward to helping you out with any future deals down the road.
Response from the owner:Thank you Michelle for the amazing 5 star review. We love what we do and so glad that shines through. We look forward to seeing you for many years to come here at Derrick Chrysler Dodge Jeep Ram Fiat!
Response from the owner:Hi Ron, thank you so much for the 5-star rating! We truly appreciate your support and are glad you had a great experience with us here at Derrick Dodge. We look forward to seeing you again!
My wife and I had an awesome experience finding the exact vehicle we were looking for a GREAT price! And we really do our research! Austin and Max were super easy going and fun to work with. I really appreciated their no pressure, easy going approach. Thank you so much. Ps check out the coffee machine, so good!
Response from the owner:Thank you for the awesome review Jamie!
We’re so glad you found the perfect vehicle at a great price and had such a fun, easy experience with Austin and Max. That no-pressure approach is exactly what we aim for!
And we love the coffee machine shoutout—great choice! Enjoy your new vehicle, and thanks again from all of us here at Derrick Chrysler Dodge Jeep Ram Fiat!
We’re so glad you found the perfect vehicle at a great price and had such a fun, easy experience with Austin and Max. That no-pressure approach is exactly what we aim for!
And we love the coffee machine shoutout—great choice! Enjoy your new vehicle, and thanks again from all of us here at Derrick Chrysler Dodge Jeep Ram Fiat!
Cant give zero stars, SUCH A WORST EXPERIENCE, these guys are very unprofessional and no response at all to my issues. Think million times before choosing this dealership!!
Response from the owner:Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
We look forward to speaking with you.
We had a great experience with Anish purchasing our new 2025 Ram 2500. He was awesome to deal with, super friendly and made the whole experience great. It was by far my best car buying experience. I would highly recommend Anish to anyone looking to purchase a new vehicle. Thank you 🙂
Response from the owner:Thank you so much for your amazing feedback Ziggy!
We’re thrilled to hear Anish made your experience such a great one, especially your best car buying experience! We’ll be sure to pass this along to him, he’ll really appreciate it.
Congratulations on your new 2025 Ram 2500, and thank you for the recommending Derrick Chrysler Dodge Jeep Ram Fiat!
We’re thrilled to hear Anish made your experience such a great one, especially your best car buying experience! We’ll be sure to pass this along to him, he’ll really appreciate it.
Congratulations on your new 2025 Ram 2500, and thank you for the recommending Derrick Chrysler Dodge Jeep Ram Fiat!
Cant give zero stars.
Bought a brand new truck. The recalls and lights on the dash aside, try booking an oil change.
Terrible service department. Will take my truck to southtown chrysler for future maintenance.
Bought a brand new truck. The recalls and lights on the dash aside, try booking an oil change.
Terrible service department. Will take my truck to southtown chrysler for future maintenance.
Response from the owner:Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca, and our management team will reach out to you directly.
We look forward to speaking with you.
We look forward to speaking with you.
Always great service, Elizabeth in service took care of me and had me back on the road ASAP
Response from the owner:Thanks for the awesome review! We look forward to working with you again in the future on any and all vehicle needs.
Great used car selection. They were able to find the perfect vehicle for me. Thank you to the Derrick Chrysler team.
Response from the owner:Thank you for the great review Anastasiya!
We’re so glad our team was able to find the perfect vehicle for you. Enjoy your new ride, and thank you for choosing Derrick Chrysler Dodge Jeep Ram Fiat!
We’re so glad our team was able to find the perfect vehicle for you. Enjoy your new ride, and thank you for choosing Derrick Chrysler Dodge Jeep Ram Fiat!
I had a very disappointing and concerning experience with Derrick Chrysler Dodge Jeep Ram Fiat.
I was charged on my credit card in November 2025 without my authorization, despite the fact that I only visited the dealership once in 2024 and did not sign or approve any payment.
What makes this situation worse is the complete lack of support from their team. I have called the dealership and accounts department multiple times, and each time I was simply placed on hold without any proper response or resolution.
This is extremely unprofessional and raises serious concerns about how customer information and payments are handled.
I have now escalated the matter through my bank and will be filing formal complaints with AMVIC and other consumer protection authorities if this is not resolved immediately.
I would strongly advise others to be cautious when dealing with this dealership.
I was charged on my credit card in November 2025 without my authorization, despite the fact that I only visited the dealership once in 2024 and did not sign or approve any payment.
What makes this situation worse is the complete lack of support from their team. I have called the dealership and accounts department multiple times, and each time I was simply placed on hold without any proper response or resolution.
This is extremely unprofessional and raises serious concerns about how customer information and payments are handled.
I have now escalated the matter through my bank and will be filing formal complaints with AMVIC and other consumer protection authorities if this is not resolved immediately.
I would strongly advise others to be cautious when dealing with this dealership.
Response from the owner:Thank you Rudraksh for taking the time to share your experience. Your feedback is important to us and we would like to learn more! Please send your contact information to customercare@capitalauto.ca and a member of our management team will reach out.
We look forward to speaking with you.
We look forward to speaking with you.
I recently purchased a Grand Cherokee from Derrick Dodge, and the experience was outstanding from start to finish. Tyler and Sam in sales were exceptional — they made sure I got everything I needed and went above and beyond to make the process smooth and stress-free.
Andrew in finance was also great to work with, providing clear information and excellent service throughout.
Highly recommended dealership with a great team!
Andrew in finance was also great to work with, providing clear information and excellent service throughout.
Highly recommended dealership with a great team!
Response from the owner:Thank you, Saurabh! We can't tell you how much we love reading reviews like yours. Sam, Tyler, and Andrew truly appreciate you sharing your wonderful experience. Congratulation's again!
Couldn’t agree on a price but Mr Jas the sales person and Mr Emil the manager for used car sales was really awesome and good to deal with compared to the usual dealerships. This could be because they’re under new management, or they were like this before I don’t know. I went there test drove for 20 minutes and starter negotiating. It took total of 40 minutes of negotiations for the price, but I did not end up buying because of the pricing, we got very close though. Overall good experience and I would recommend the guys I listed.
Response from the owner:Thank you for taking a moment to share this review, Oyatullohon! If there's absolutely anything else Emil and Jas can do for you please don't hesitate to get in touch with us!
I had to order spare parts for my father’s car (RAM 2000) twice: once in 2023 and again in 2026. The customer service was excellent. Despite the language barrier (my first language is German) and my inability to articulate what I needed for the car, they were incredibly helpful. The staff were very patient both times and helped me figure out exactly what I needed for the car. I felt very comfortable and would definitely come back here.
Response from the owner:Thank you Jasmin so much for sharing your experience!
We’re truly glad to hear our team was able to assist you both times. Providing patient, helpful service is very important to us, and it’s great to know you felt comfortable throughout the process.
We really appreciate your trust and look forward to seeing you again here at Crowfoot Chrysler Dodge Jeep Ram Fiat.
We’re truly glad to hear our team was able to assist you both times. Providing patient, helpful service is very important to us, and it’s great to know you felt comfortable throughout the process.
We really appreciate your trust and look forward to seeing you again here at Crowfoot Chrysler Dodge Jeep Ram Fiat.
Anish, Tyler and Max were amazing. They found me a unicorn and got me the best deal in Alberta. I couldn't be happier with these guys. Give Anish a call if you're looking for a new vehicle or need a reliable used one. I'm sure glad I did!
Response from the owner:Thank you for the awesome review Andrew! We love hearing about you experience! We’re so glad Anish, Tyler, and Max took such great care of you.
Enjoy your new ride, and we truly appreciate the recommendation and look forward to seeing you at Crowfoot Chrysler down the road!
Enjoy your new ride, and we truly appreciate the recommendation and look forward to seeing you at Crowfoot Chrysler down the road!
Response from the owner:Thank you so much for taking the time to leave us a 5-star rating Mark! We truly appreciate your positive feedback and look forward to seeing you again.
Thanks,
The Capital Team
Thanks,
The Capital Team
Easy buying experience. Couldn't of been smoother. Thanks to Anastasiya, Danny, and Andy
Response from the owner:Hi Sam! We love hearing that you had an easy buying experience. We'll be sure to pass along your kind words to Anastasiya, Danny, and Andy. Thank you for your support and for choosing our dealership.
The Capital Team
The Capital Team
Response from the owner:Thank you for taking the time to share your experience, Rafic. Your feedback is important to us! If you would like a member of our management team to reach out directly please send your contact information to customercare@capitalauto.ca
Shiv is the guy if you want shit to get done , a very cool guy with a great personality and a man who sticks to his word.
Response from the owner:Good day and thanks for taking the time to leave us such a great review! We look forward to working with you again in the future on any and all vehicle needs.
was okay until these guys started messing all around with no updates and not providing any information on the issues, might will have to go through AMVIC now. you guys better think before choosing this dealership !! good luck
Response from the owner:Hello Himani,
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca with your contact information and our management team will reach out to you directly.
We look forward to speaking with you.
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@capitalauto.ca with your contact information and our management team will reach out to you directly.
We look forward to speaking with you.
I purchased a Grand Cherokee from this dealership a few years ago and also bought the pre‑paid maintenance plan. The finance manager repeatedly assured us that the plan would cover all required scheduled maintenance for five years, excluding normal wear‑and‑tear items such as brakes and tires.
When I recently brought the vehicle in for service, I was informed that the plan only covers oil changes and tire rotations. I was required to pay out of pocket for the 4x4 service, which I had been told would be included.
This experience reflects a broader pattern I encountered with this dealership: a lack of transparency around vehicle pricing, available rebates, and the true scope of their service packages. I’ve purchased several new vehicles over the past five years, and this has been the most misleading and disappointing dealership I’ve dealt with.
When I recently brought the vehicle in for service, I was informed that the plan only covers oil changes and tire rotations. I was required to pay out of pocket for the 4x4 service, which I had been told would be included.
This experience reflects a broader pattern I encountered with this dealership: a lack of transparency around vehicle pricing, available rebates, and the true scope of their service packages. I’ve purchased several new vehicles over the past five years, and this has been the most misleading and disappointing dealership I’ve dealt with.
Response from the owner:Hi Andy, your feedback is important to us. We are under new ownership and would like to learn more about your experience. Please send your contact information to customercare@capitalauto.ca and we'll have our management team contact you directly. Thank you!