Customer Testimonials

I had a great experience purchasing my 2026 Durango. Jenna and David were both fantastic to deal. They were friendly, knowledgeable, professional, and made everything go smoothly from start to finish. They took the time to answer my questions, kept me informed, and made sure everything was taken care of. I really appreciated their help and the overall customer service. I’d definitely recommend this dealership to anyone looking for a new vehicle. Thanks again to Jenna and David for making it such a great experience!

The staff and service was exceptional. Loved the surprise gift too.

Extremely disappointing experience with this dealership’s service department. I brought my vehicle in under warranty to have two issues addressed: a tail light that was moving and a rattling noise coming from the left door. Unfortunately, after the service appointment, the rattling in the door is noticeably WORSE than it was before. How does a vehicle go into a dealership with a problem and come back with the same issue made worse? What is even more frustrating is that while my vehicle was parked in the dealership’s service area, someone hit my passenger-side door with another vehicle door, causing additional damage. This damage was not there when I dropped my vehicle off. My vehicle was in the dealership’s care, and I expected it to be returned to me in the same condition or better not with additional damage and a problem that is now worse. I am extremely disappointed with the lack of care and attention given to my vehicle. The whole reason I brought it to the dealership was because I expected professional service and proper handling of the warranty repair. This experience has seriously damaged my confidence in this service department. I would expect much better from a dealership, especially when my vehicle is there for warranty work.

Great service throughout my whole experience. Manninder got me the truck I wanted and went above and beyond. Very happy with my truck and the price.

Here's the thing...if u take a vehicle in on a trade and then try to resell it to the general public! U might want to make certain that, that or any vehicle is fit for the road! I wont say anymore! But u ppl I delt with know what im talking about!.😳 Then to sit there and tell me that my vehicle is worthless! Come on Derrick Dodge! Shame shame!! Buyers be aware!!

Derrick derrick derrick!!!!

If I could give this place zero stars, I would. Extremely disappointed with my experience here. I brought a 2012 ram pick up here because it was struggling to start. This was diagnosed as an oil sensor and after paying $700 We drove it away, and it subsequently broke down the next day. We towed the vehicle back to the shop. Nobody had the courtesy to call or inform what was going on. They sent a link to an e-bill That was $4000. After a bunch roundabout with their service department, the eventually agreed to do the work for $2000 and claimed that they were doing it for cost and that was the best that they could do. Given their poor communication and misdiagnosis on the last round of work, I decided to get the truck to another shop. The truck was diagnosed with A failing starter and also required a relay That went to the tippum. After four months of having this truck off of the road due to Derek Dodge’s incompetence and misdiagnosis, the truck is now back on the road operating fine. The bill totalled $950. I Do not recommend Derek Dodge service department as they are either grossly incompetent or purposely misdiagnosing vehicle vehicles Either way you slice it This was handled very poorly on their part and I had to take it to best way tire in order to get this issue dealt with.

Not interested in selling vehicles. A dealership that doesn't return messages...poor customers service 😒

I had to make this review since a personnel asked me too.

Purchased a used car a few weeks ago which started off as a great experience but went quickly downhill after the sale. After driving it off the lot I noticed the replacement windshield they put it was heavily distorted. (Attaching video of the distortion- it literally made me sick to drive and hurt my eyes) I went back the next day to ask for a replacement and proceeded to get gaslit by some manager- I don’t remember his name, saying he could “barely” see anything and said it was up to the glass people to decide and that he doesn’t think they’ll replace it. It was like pulling teeth to get them to set up an appointment to replace the windshield. Which they finally did, and when I went to the glass people they were so easy. They saw the distortion instantly and agreed it needed to be replaced under warranty. Just like the other reviews say, the customer service drops instantly after the sale. Went through so much unnecessary stress over those few days - which in the end was solved so easily. 2 stars because at least the car is good now

We deal with Austin the sales rep super nice guy and all the staff was really nice help us to get into the truck very easy going staff 10/10 everything 100% recommended top dawgs in business for a reason 😉

ZERO STARS if I could. One of the worst dealership experiences I have had — both Service and Sales. I brought my vehicle in because of ongoing harsh shifting, noticeable jerking/push-pull during gear changes and downshifts, and a physical jolt/noise that can be felt while driving. The Service Department kept telling me there were no codes and that the vehicle was driving “normal.” I repeatedly explained that a computer scan does not necessarily rule out a mechanical problem and asked them to physically inspect the transmission, drivetrain, mounts, and related components. I even told them they could keep the vehicle an extra day if needed because I wanted it properly diagnosed instead of having to keep bringing it back. After all of this, I was basically told to take the vehicle to another dealership. That is extremely disappointing customer service. My experience with the Sales Department has also been terrible. When they wanted the business, communication was easy. Now I am trying to contact them and my phone calls are not even being answered. I am also dealing with significant negative equity on this vehicle, which makes this entire experience even more frustrating. Once the sale is completed, it feels like the level of customer care completely changes. I purchased from a dealership expecting professional after-sales support, especially when experiencing concerns with the vehicle. Instead, I have spent my time repeatedly explaining the same problem, making dealership visits, and trying to get someone to take the concern seriously. Based on my experience, I cannot recommend this dealership. Extremely poor communication, disappointing after-sales support, and an unacceptable overall customer experience.

This is honestly one of the worst dealerships I’ve ever been to. The dealership itself feels very rundown, and the customer service is extremely disappointing. Nobody even greets you when you walk through the door, which immediately makes you feel unwelcome. They promote themselves as being one of the best dealerships in Edmonton, but unfortunately, the experience does not reflect that at all. If you’re going to advertise that you’re the best, the customer service and overall experience should actually show it. I’d recommend going to a different dealership! Don’t waste time here

This is the most unpleasant purchase of a vehicle I have ever had. I purchased my new 2026 Grand Caravan with extended warranty. Within days of the purchase I had second thoughts about the purchase of the extended warranty and requested a full refund for $6426. In about a week David (Finance Manager) finally got back to me and told me he cancelled the warranty and the refund would be put against my loan. It's been almost 3 months now and I still haven't got my money back! After a couple months of me inquiring with a couple emails about the process, David has stopped communicating with me. This is very unprofessional. I have now contacted FCA and an agent there said they would look into the matter. It's been over a week now and still waiting for results. It's amazing how they can take your money instantly, but to get your money back......

Bought my brand new Rebel, i must say what a customer service, i will always recommend Anish and Derrick Dodge . Must visit these guys if you are in the market for the vehicle.

Anish Vyas. 2 for 2. No notes. This gentlemen and the cast of the “new” Derrick Dodge made my experience smooth and memorable. I’m a happy customer.

My previous experiences at other dealerships left me hesitant to go through the car buying process again. Last time I purchased a vehicle, I walked away feeling pressured and like the whole process was designed to wear me down. Anish immediately helped ease those hesitations with his sense of humour and patience. At no point did we feel overly pressured, and were able to leave feeling like we got a fair deal. Anish even helped me get the small win I was looking for which was very much appreciated. Once the deal was done, Andrew continued that experience. He treated us like people rather than just another transaction. He took the time to walk us through everything, and made sure we understood the process along the way. We never felt rushed or like we were just being moved on to the next step. Thank you to Anish, Andrew, and the rest of the team at Derrick Dodge for bringing back some of the excitement that buying a new vehicle is supposed to have. Now we’re just looking forward to picking up the new vehicle!